People wouldn't use a bank where they couldn't access their finances on their phone, so why are we making clients call us to learn about their matters when we can do the same thing?
For the entirety of the 2010s, LegalTech was almost wholly devoted to serving attorney demand for back-office solutions. Perhaps a better approach to the lawyer-technology problem is to place greater expectations on law firms and double down on the innovation that addresses the delivery of legal services to the consumer.

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